Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM, and check-out is by 12:00 PM (noon) at the latest. For early check-in or late check-out requests, please contact our front desk directly; these are accommodated subject to availability.

Question 2

Is breakfast included in the price?

Accepted Answer

For guests who choose the breakfast-included rate, our open buffet breakfast is served free of charge every morning between 7:00 AM and 10:30 AM. You may also choose the room-only rate when booking.

Question 3

Does the hotel have parking?

Accepted Answer

Yes. We have a covered, CCTV-monitored car park, and complimentary valet service is available to our guests.

Question 4

Where is the hotel, and is it easy to reach?

Accepted Answer

We are located at Etiler, Gaziler Cd. No:24, Konak/İzmir, directly across from Basmane train station — about a 1-minute walk away, and roughly 2 minutes from the İzmir Fairgrounds (Kültürpark). Metro and İZBAN (suburban rail) connections are right next to the hotel.

Question 5

How can I cancel my reservation?

Accepted Answer

You can look up and cancel your reservation on the Check Reservation page using your reference code and email address. If your check-in date has already passed, please call the hotel directly.

Question 6

Do the rooms have Wi-Fi and air conditioning?

Accepted Answer

All of our rooms include free high-speed Wi-Fi, air conditioning, an LCD TV, a minibar, a hairdryer, and a private bathroom with a shower.

Question 7

Are pets allowed?

Accepted Answer

Unfortunately, pets are not allowed at our hotel. Guide dogs are an exception to this rule.

Question 8

How is pricing handled for children?

Accepted Answer

Children aged 0–6 stay free of charge when sharing a room with their parents. For older children or extra-bed requests, simply specify the correct number of guests when you book.

Question 9

How can I pay?

Accepted Answer

You can create your reservation online and pay at check-in, either in cash or by credit card. For corporate invoice requests, please let our front desk know.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS